Gojek and ComfortDelGro Taxi to send untaken rides to each other’s platforms 

RIDE-HAILING app Gojek and ComfortDelGro Taxi : C52 0% (CDG) will dispatch rides not taken up by drivers to each other’s platform.

This announcement on Tuesday (Apr 23) marked the official start of the Gojek and CDG partnership, and is the fruition of the collaboration agreement signed in November 2022. This is also part of an effort to enhance reliability with a larger combined driver pool between Gojek and CDG.

“The welfare and overall income sustainability of drivers is our top priority, and with this partnership, drivers will be able to see higher demand and improved earnings, while commuters can look forward to greater availability of rides with shorter waiting times, making this partnership a win for everyone,” said Lien Choong Luen, general manager, Gojek Singapore.

For the first phase of this cross-dispatch model starting on Apr 29, Gojek rides not taken up by drivers after an undisclosed agreed waiting time between Gojek and CDG will be sent to CDG’s platform for their drivers to fulfil. CDG will only fulfil Gojek’s cross-dispatch rides with its taxi fleet of 8,724 as at February, according to statistics from the Land Transport Authority. Gojek declined to share its fleet numbers in Singapore.

Gojek and CDG will spilt the platform fee and commissions for these cross-dispatch rides. The exact spilt is currently undisclosed.

The second phase where Gojek will receive untaken rides from CDG currently has no set timeline.

“By combining our fleets in a cross-dispatch model, ComfortDelGro’s two-shift taxi system will help ensure more availability and shorter waiting times during non-peak hours,” said Jackson Chia, chief executive officer, private mobility group, CDG.

Both companies will continue to explore possible collaboration in areas such as electric vehicles and ancillary revenue opportunities. Support services such as insurance, driver training and vehicle maintenance are other areas Gojek and CDG are exploring as well.