LOCAL mobile network operators will retire their 3G networks starting with M1 from August 2024, followed by Singtel and StarHub from November.
The phase-out marks an end to the third generation of wireless mobile telecommunications technology. Singapore’s 3G services were introduced more than two decades ago, and supported the widespread adoption of smartphones in the country.
The Infocomm Media Development Authority (IMDA) said on Wednesday (Jul 24) that M1 will end its 3G services starting from Aug 1, 2024. This comes as the telco completes the migration of all its individual and enterprise 3G subscribers to 4G or 5G services.
M1 chief executive Manjot Singh Mann said the telco has ensured that its customers are well-informed in advance of the cessation of 3G services through its proactive and frequent communications. To date, only a “small percentage” are reliant on 3G.
“For these remaining customers, we would urge them to make the switch soon, or let us know if they need further help,” he noted.
StarHub and Singtel, meanwhile, will give their remaining 3G subscribers more time to migrate and will continue assisting their customers. Provided this process is smooth, both will retire their 3G services from November.
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IMDA said the retirement of 3G will unlock spectrum capacity that can be invested into “future-ready” 5G networks. Around 99.9 per cent of Singapore’s mobile subscriber population is already on 4G or 5G.
Currently, 5G subscribers make up 20 per cent of total mobile subscribers in Singapore. 5G was first introduced in 2022.
M1, StarHub and Singtel said in separate statements that the freed-up spectrum from the 3G network will be repurposed to improve their 5G services. This includes offering faster speeds, higher data throughput and enhanced security and reliability.
A StarHub spokesperson said that faster speeds, lower latency, and improved coverage will equip the telco’s 3G customers to embrace a digital lifestyle.
Anna Yip, deputy chief executive and CEO for business development at Singtel Singapore, noted that the progressive retirement of the telco’s 3G network from November 2024 will give a small number of customers, comprising users on older mobile devices or SIM cards that cannot connect to newer 4G and 5G networks, more time to make the change.
“Understanding the critical role that mobile devices play in everyone’s lives, Singtel has undertaken extensive measures to communicate the changes to the 3G network to customers via social media, roadshows as well as print and digital platforms,” she added.
