DBS customers appeared to have issues logging into the bank’s Digibank and PayLah! apps on Thursday (May 2).
On outage tracker site Downdetector, more than 3,000 reports have been made from about 5.45pm about issues relating to mobile banking.
Users attempting to login to the PayLah! app would see the message “Sorry. This service isn’t available right now. Please try again later.”
The Business Times has reached out to DBS for comment.
The latest disruption comes after a string of incidents that the bank experienced in 2023.
The Monetary Authority of Singapore had imposed restrictions on the bank, including a multiplier of 1.8 times to DBS’ risk-weighted assets for operational risk.
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A temporary six-month restriction on non-essential activities that was imposed in November was lifted on Tuesday.
