STARHUB broadband customers experienced an outage which disrupted their access to the Internet just before 8 pm on Tuesday (Aug 20), but the telco announced at 9.15 pm that it expected its broadband and TV+ services to be back online progressively after it successfully “rerouted traffic”.
It recommended that customers reboot their routers if they were still facing connection issues. Customers have also been advised to restart their TV or set-top boxes if they continue to face issues with their TV services.
A StarHub spokesperson said that the problem stemmed from an issue with the company’s domain name service (DNS) server, which has since been resolved.
Domain Name Services, such as CloudFlare’s 1.1.1.1 service and Google’s public DNS service, are responsible for translating webpage addresses such as Google.com into IP (Internet Protocol) addresses from where Internet content can be loaded.
In a Facebook post at 7.57 pm, the company said that it was aware that customers in some places were experiencing disruptions to their broadband service.
The connection problems appeared to affect customers in locations such as Jurong and Pasir Ris.
On outage tracker Downdetector, more than 20,000 reports have been made, with three-quarters of users reporting issues with their landline Internet connection.
