Recent Research Suggests That Something Has To Change In The Contact Center Space
It’s not been a great couple of months for customer experience. In the middle of June, Forrester released its US ...
Tag: contact center
Dialpad Is Betting That TrueCaaS Is The Future Of Customer Service. They Might Be Right.
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive ...
Is It Time To Talk About A More Sustainable Approach To Serving Our Customers?
At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him ...
If More Is Not Done To Protect Agents, Customer Service Standards Will Fall
The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the ...
Is The Contact Center Going To Be The Next Big Tech Frontier?
Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions ...
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