Customer
SoftBank aims to help call centre workers by ‘softening’ angry customer calls with AI
DEALING with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank thinks it has a solution: artificial intelligence (AI) enabled software that softens the tone...
Visa adds new way to share customer shopping data with retailers
VISA is rolling out new technology that will allow the payments giant to share more information about customers’ preferences based on their shopping history with retailers as it seeks...
‘Limits’ to MOH intervention for Cordlife customer refunds, compensation: Janil
THERE are “limits” to how much the government can intervene in the issue of compensation and refunds requested by customers of embattled cord-blood bank Cordlife Group : P8A 0%,...
REVE Chat to Participate in the Dubai Fintech Summit 2024 to Showcase its Versatile Customer Engagement Platform for BFSIs
REVE Chat, a Singapore-based venture, and prominent customer engagement solution provider, is happy to announce its participation in the highly anticipated Dubai FinTech Summit (DFS) 2024. The summit will...
Bank of America profit falls on lower customer interest payments
BANK of America’s (BofA) first-quarter profit fell as its consumer division weakened and the lender wrote off more loans, particularly for credit cards.BofA is among the large lenders, including...
AT&T resets millions of passcodes after millions of customer records leaked
TELECOMMUNICATIONS giant AT&T announced on Saturday (Mar 30) that it had reset the passcodes of 7.6 million customers after it determined that compromised customer data was “released on the...
AT&T resets millions of passcodes after customer records leaked
TELECOMMUNICATIONS giant AT&T announced on Saturday (Mar 30) that it had reset the passcodes of 7.6 million customers after it determined that compromised customer data was “released on the...
What the DOJ’s antitrust suit against Apple means for everyone with an iPhone
Cheaper app subscriptions. Additional payment options. Greater freedom for app developers on the App Store. More consumer choice.Those are some of the possibilities that consumer advocates hope will come...
