Council Post: Igniting Customer Loyalty In An Evolving Economy
By Ben Zimmerman, president at SmartMedia Technologies. getty Many industries have struggled to maintain the status quo in the face ...
Tag: Customer
Council Post: 12 Steps To Turn Customer Complaints Into Positive Experiences
getty No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in ...
The Executive Advantage: Leveraging Senior-Level Involvement For Whole Company Customer Support
In today's hyper connected and fiercely competitive business landscape, delivering exceptional customer experiences has become a non-negotiable priority. Customer service ...
6 Proven Ways of Building Customer Loyalty | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. A loyal, longtime customer is akin to fine wine: Producing it requires ...
Don’t Mess Up These 2 Crucial Customer Service Moments | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don't remember their ...
When It Comes To Customer Experience Transformation, Technology Isn’t The Problem
I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been ...
How to Deal With an Upset (or Angry) Customer | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Here's the bad news: an angry customer is breathing down your neck ...
10 Steps to Building a True Customer Service Culture | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It's how your company looks at, treats, ...
How Experiential Dining Embodies Trend Capitalization and Unforgettable Customer Experiences | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. As more and more restaurants open, the need for differentiation becomes more ...
Why Customer Service is the Easiest Path to Business Success | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and ...
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