The State Of Customer Engagement: Progress, Work To Be Done And A Delicate Balance
Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to ...
Tag: Customer
Council Post: How Making Employees Happy Can Improve The Customer Experience
By David Glattstein, president and co-founder at Veterinary Emergency Group. getty Researching and analyzing the habits of customers is typically ...
How to Think Outside the Box and Revolutionize the Customer Journey | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Traditional industries often change slowly, but they have a considerable market share ...
Why Customer Confidence Always Comes First | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. If you're in the professional services industry, take a step back and ...
Digital Transformation Is a Must. Here’s How the Voice of the Customer Should Help Drive It. | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. A retail shopper looking for a specific type of handbag. A city ...
How Growth Marketing Strategies Increase Customer Lifetime Value
Cheerful businesswoman discussing strategy with clients.getty Without customers, your business can’t exist. At least not for long. That’s why marketers ...
Council Post: How To Improve Your B2B Customer Acquisition Strategy
By Samuel Thimothy, VP at OneIMS.com, an inbound marketing agency, and co-founder of Clickx.io, the digital marketing intelligence platform. Hinterhaus ...
3 Digital Marketing Strategies That Can Improve Customer Retention
Marketing team reviewing digital strategy.getty What happens if you gain 10 new customers but lose 20 from your existing client ...
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service? | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Behind the Review host and Yelp's Small Business Expert, Emily Washcovick, shares ...
Does Customer Service Need A Rebrand?
Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI ...
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