Customer
The Executive Advantage: Leveraging Senior-Level Involvement For Whole Company Customer Support
In today's hyper connected and fiercely competitive business landscape, delivering exceptional customer experiences has become a non-negotiable priority. Customer service is no longer solely the responsibility of frontline teams;...
6 Proven Ways of Building Customer Loyalty | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. A loyal, longtime customer is akin to fine wine: Producing it requires a considerable amount of work, and the aging process...
Don’t Mess Up These 2 Crucial Customer Service Moments | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don't remember their time with you in an even-handed, equitable way. Rather,...
When It Comes To Customer Experience Transformation, Technology Isn’t The Problem
I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and it was...
How to Deal With an Upset (or Angry) Customer | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. Here's the bad news: an angry customer is breathing down your neck or tearing you up over the phone, shooting daggers...
10 Steps to Building a True Customer Service Culture | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It's how your company looks at, treats, and engages with employees — or how it intends...
How Experiential Dining Embodies Trend Capitalization and Unforgettable Customer Experiences | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. As more and more restaurants open, the need for differentiation becomes more pressing. Experiential dining has become a way for restaurateurs...
Why Customer Service is the Easiest Path to Business Success | Entrepreneur
Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and...
